



Description
Once your order is shipped, our team will send you an email with the tracking details. It is your responsibility to monitor the order’s status and reach out to us
during working hours if there are any unexpected delays. Please note that we may require 1-2 working days to contact the delivery partner and provide further updates on the shipment's status.
Order Processing
Thank you for choosing 64kala for your floral jewelry needs. We are committed to delivering beautiful, handcrafted pieces that exceed your expectations.
📦 Return & Refund Policy – 64kala
At 64kala, each product is handcrafted with love, care, and attention to detail. Due to the exclusive, made-to-order, and often delicate nature of our products, we follow a strict No Return & No Refund policy .
❌ No Return & No Refund
Once an order is placed, it cannot be cancelled, returned, or refunded under any circumstances.
As our items are handcrafted and sometimes personalized, we are unable to resell or restock returned goods.
✅ Exceptions – Damaged or Wrong Item Received
While we do not offer returns or refunds, we will gladly replace the item in the following cases:
The product received is damaged during transit
You received a wrong item that does not match your order
In such rare cases, please:
Contact us within 24 hours of delivery
Share clear photos/videos of the product and packaging
Ensure the item is unused and in original packaging
After verifying the issue, we will arrange a replacement or provide a store credit, as suitable
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