Refund policy

Thank you for choosing 64kala for your floral jewelry needs. We are committed to delivering beautiful, handcrafted pieces that exceed your expectations.

📦 Return & Refund Policy – 64kala

 At 64kala, each product is handcrafted with love, care, and attention to detail. Due to the exclusive, made-to-order, and delicate nature of our handcrafted spiritual products, we are unable to offer returns or refunds. Every product is quality checked before dispatch. Damage replacement is available.

❌ No Return & No Refund

Once an order is placed, it cannot be cancelled, returned, or refunded under any circumstances. As our items are handcrafted and sometimes personalized, we are unable to resell or restock returned goods.

🚫 Order Cancellation

Oder can be cancelled within 6 hours of placement, since we start preparing them immediately. To cancel, please call 8448781930

✅ Exceptions – Damaged or Wrong Item Received

While we do not offer returns or refunds, we will gladly replace the item in the following cases:

  • The product received is damaged during transit
  • You received a wrong item that does not match your order
  • In such rare cases, please:
  • Contact us within 24 hours of delivery
  • Share clear photos/videos of the product and packaging
  • Ensure the item is unused and in original packaging

After verifying the issue, we will arrange a replacement or provide a store credit, as suitable