Natural Sandalwood Stick

• Shipping within India may take up to 7 working days, while international deliveries can take up to 21 working days.
• We partner with leading courier services, including Delhivery, Maruti Courier, DHL, Mark Express, Xpressbees, Bluedart, Atlantic Courier, and many more to ensure seamless deliveries across the globe.
• Shipping times typically vary based on the delivery location and postcode.
• Once the shipment leaves our warehouse, its delivery is managed by courier partners. We cannot control courier delays, any such delays are the courier's responsibility. However, we will gladly assist you to provide tracking ID and help to ensure your order reaches you safely.
• We take great care in packaging your orders, as ensuring their safe delivery is our top priority. However, we are not responsible for any loss or damage during transit, as shipping is handled by third-party courier services beyond our control.
• Shipping costs are determined based on the volumetric weight and actual weight of the parcel, as charged by the courier company. To minimize the risk of damage, all our shipments are sent via air transport.

Once your order is shipped, our team will send you an email with the tracking details. It is your responsibility to monitor the order’s status and reach out to us 
during working hours if there are any unexpected delays. Please note that we may require 1-2 working days to contact the delivery partner and provide further updates on the shipment's status.

Order Processing

• Floral jewelry, Poshak, & Embroidery jewelry are made to order and require 5–7 business days for crafting.
• All other categories will be dispatched within 3-5 business days.
• All our products are entirely handmade, so slight variations in jewelry or prints may occur compared to the pictures, as they are not machine-made.

Thank you for choosing 64kala for your floral jewelry needs. We are committed to delivering beautiful, handcrafted pieces that exceed your expectations.

📦 Return & Refund Policy – At 64kala, each product is handcrafted with love, care, and attention to detail. Due to the exclusive, made-to-order, and delicate nature of our handcrafted spiritual products, we are unable to offer returns or refunds. Every product is quality checked before dispatch. Damage replacement is available.

❌ No Return & No Refund
Once an order is placed, it cannot be cancelled, returned, or refunded under any circumstances.

As our items are handcrafted and sometimes personalized, we are unable to resell or restock returned goods.

✅ Exceptions – Damaged or Wrong Item Received
While we do not offer returns or refunds, we will gladly replace the item in the following cases:

• The product received is damaged during transit
• You received a wrong item that does not match your order

In such rare cases, please:

• Contact us within 24 hours of delivery
• Share clear photos/videos of the product and packaging
• Ensure the item is unused and in original packaging

After verifying the issue, we will arrange a replacement or provide a store credit, as suitable